Booking & Payments

1. A 50% deposit is required to confirm your booking.

2. Full payment must be made 30 days before tour departure.

3. Payments can be made via bank transfer or credit card.

4. Please use your name as reference when making bank transfers.

Health & Safety

1. All participants must have travel insurance.

2. Medical conditions must be declared before booking.

3. Follow guide instructions at all times.

Banking Details

Bank: Standard Bank

Account Name: Alpha Tours and Safari CC

Account Number: 60007647025

Branch: Swakopmund

Branch Code: 087373

Swift Code: SBNMNANX

Our cancellation policy is designed to be fair to both our clients and our company. Please review the following terms:

Days Before Departure	Cancellation Fee	Refund Amount
More than 90 days	10% admin fee	90% of total safari cost
60 to 31 days	30% of total safari cost	70% of total safari cost
30 to 16 days	50% of total safari cost	50% of total safari cost
15 to 0 days	100% of total safari cost	No refund

At Alpha Tours & Safaris CC, we are committed to protecting your privacy and personal information. This policy outlines how we collect, use, and protect your data.

Information We Collect

• Personal identification information (name, email, phone number)
• Payment information (processed securely through our payment partners)
• Travel preferences and requirements
• Health information relevant to your tour participation

How We Use Your Information

• To process your bookings and payments
• To communicate with you about your tour
• To ensure your safety during tours
• To improve our services

Data Protection

We implement appropriate security measures to protect your personal information and never share it with third parties without your consent, except as required by law or for essential tour operations.

We strongly recommend that all travelers obtain comprehensive travel insurance before departing on any of our tours. Travel insurance should cover the following:

Essential Coverage:

• Trip Cancellation: Covers non-refundable costs if you need to cancel
• Medical Emergencies: Includes evacuation and hospital costs
• Personal Belongings: Coverage for lost or stolen items
• Travel Delays: Compensation for flight or travel delays
• Personal Liability: Coverage for accidental damage or injury to others

Important Considerations:

• Ensure your policy covers adventure activities and safaris
• Verify coverage for high-value camera equipment
• Check if pre-existing medical conditions are covered
• Confirm coverage for remote areas and medical evacuation

Please provide your insurance details to us before departure, including policy number and emergency contact information.

General Questions

Q: What is included in the tour price?

A: Please refer to each tour's specific inclusions. Generally, accommodation, transport, park fees, and most meals are included unless otherwise stated.

Q: What should I pack for a safari?

A: Neutral-colored clothing, comfortable walking shoes, sunscreen, hat, camera, binoculars, and any personal medications. A detailed packing list will be provided upon booking.

Q: What is the group size for tours?

A: Group sizes vary by tour. Adventure safaris typically have 2-6 guests, while group expeditions can have 12-18 participants.

Q: Do you cater to dietary requirements?

A: Yes, please inform us of any dietary requirements when booking, and we will accommodate them where possible.

Q: What happens in case of bad weather?

A: Tours operate in most weather conditions. In cases of severe weather, we may modify the itinerary for safety. Full-day cancellations due to weather may be rescheduled.

For any other questions, please contact us directly.

How to Make a Payment

Important Notes:

• Your booking is only confirmed after payment is received and confirmed
• Use your full name as payment reference for easy tracking
• Keep all payment confirmations until your tour is completed
• For large payments, consider splitting into multiple transactions if needed
• International payments may take 3-5 business days to clear

Close Go to Payment